FAQs

Are you still open due to COVID19? 

Yes! we are still taking and dispatching orders following recent government guidelines. Please be aware that orders can take 5 working days to dispatch at the moment. We hope you are keeping well and safe during this worrying and challenging time. Please note once dispatched deliveries can take up to 7 working days (excluding weekends) to reach you as Royal Mail are having delays. 

Whats a Pre Order?

Pre order items gives everyone a chance to purchase our items. We release items for pre order which means you secure your purchase. You pay for your item and then it is dispatched around 3/4weeks of you placing your order. If you order other items that are not on pre order they will all be dispatched together. Please do not place a PRE order if you cannot wait for your item to arrive as once the order has been placed for that item it cannot be cancelled. 

PR List/Can I be a Addison Moon influencer?

Please email all collaboration/PR requests at info@addisonmoon.com